For IT & Support
Log, triage, and resolve every IT ticket—from password resets to critical outages—with a clear, automated workflow that keeps users informed.
The Challenge
The friction and manual work holding you back.
Support requests come in via chat, email, and desk-side drop-ins, making it impossible to prioritize work or track metrics.
Users have no visibility into the status of their ticket, leading to constant follow-up emails asking for updates.
Handoffs between Level 1 support and specialized engineers are messy, losing valuable context and slowing down resolutions.
How Warkflow Solves It
A smarter, automated way to get work done.
Self-Service Support Portal
Allow employees to submit structured tickets, browse a knowledge base, and track their issue's status.
Automated Routing Rules
Instantly assign tickets to the right team (e.g., Networking, Security, Help Desk) based on the request type.
Visual Ticket Queues
See all open tickets by status, priority, and assignee in a clear Kanban board.
Automated Status Updates
Automatically notify users when their ticket moves from "Submitted" to "In Progress" to "Resolved."
Audit Trail for Incidents
Maintain a complete, time-stamped log of every action, comment, and status change for compliance and review.
Feature Spotlight
The core capabilities that make it all possible.
Conditional Logic Forms
Ask for specific device info only when a hardware issue is logged.
SLA & Escalation Rules
Automatically flag high-priority tickets that are nearing their due date.
CSV Export & Reporting
Analyze ticket volume, resolution times, and team performance.
"Our resolution time for critical issues dropped by 30% in the first month. Warkflow eliminated the black hole of the IT inbox."
Marco Diaz
IT Director at Apex Industries