Complex Complaint Resolution
Turn high-stakes customer grievances into structured, trackable cases that get resolved fairly and transparently—going beyond generic support tickets.
The Challenge
The friction and manual work holding you back.
Standard support tools are built for simple questions, not complex complaints. They allow agents to close tickets without actually solving the root problem.
Customers are forced to repeat their entire story every time they interact with a new agent or department, inflaming the situation.
There is no formal process for investigation, collaboration with other departments, or approving resolutions like refunds or compensation.
How Warkflow Solves It
A smarter, automated way to get work done.
Multi-Stage Grievance Pipeline
Move complaints through a formal process: "Logged," "Under Investigation," "Resolution Proposed," "Accepted," and "Closed."
A Single Case File
Every interaction, internal note, and related document is stored in one central record. No more repeating information.
Cross-Departmental Collaboration
Securely loop in team members from other departments to comment and collaborate on the same case file.
Resolution Approval Flows
Require manager or finance approval before compensation or a refund can be formally offered to the customer.
Automated Updates
Keep the customer informed with automatic notifications as their case moves through the resolution process.
Feature Spotlight
The core capabilities that make it all possible.
Private Internal Notes
Collaborate with legal on a case without the customer seeing.
SLA & Due-Date Reminders
Ensure high-priority complaints are addressed within a set timeframe.
Approval Gates
Maintain financial control over refunds and compensation.
"Warkflow helps us treat every complaint with the seriousness it deserves. It forces a resolution, not just a closure. Our escalations to regulatory bodies have dropped by over 60%."
Isabelle Dubois
Head of Customer Experience at AeroLink Airlines