Incident & Change Management
Log, track, and resolve IT incidents faster while managing change requests with a risk-free, auditable approval workflow.
The Challenge
The friction and manual work holding you back.
When a critical system goes down, communication is chaotic. Stakeholders flood support channels for updates, and engineers waste time managing communication instead of fixing the problem.
Change requests happen in DMs or emails, lacking formal risk assessment or a proper approval chain, leading to unplanned outages.
After an incident, piecing together a timeline for a post-mortem is a painful, manual process of digging through logs and chat transcripts.
How Warkflow Solves It
A smarter, automated way to get work done.
Centralized Incident Logging
A single form for anyone to report an issue, capturing all necessary diagnostic information upfront.
Automated Escalation & On-Call Routing
Automatically assign high-priority incidents to the on-call engineer and notify stakeholders.
Live Incident Status Pages
A single source of truth for all stakeholders to check for real-time updates, reducing inbound "what's the status?" queries.
Formal Change Request (CR) Workflows
Enforce a structured process for submitting, assessing, and approving changes with a sequential, multi-stakeholder sign-off.
Bulletproof Audit Trails
Every status update, comment, and approval is time-stamped, creating an unalterable record for compliance and post-mortems.
Feature Spotlight
The core capabilities that make it all possible.
SLA & Escalation Rules
Automatically raise the alarm on critical incidents that aren't being addressed.
Multi-Approver Stages
Ensure changes are approved by Engineering, Security, and Product before deployment.
Audit-Ready Logs
Export a complete incident or change timeline in one click.
"Warkflow brought order to our on-call chaos. Our Mean Time To Resolution (MTTR) is down 40% because our engineers can focus on the fix, not the communication."
Ben Carter
Head of SRE at CloudCore