Maintenance & Service Requests
Give tenants, employees, or customers an easy way to report issues, then automatically dispatch teams and track the job from start to finish.
The Challenge
The friction and manual work holding you back.
Service requests are reported via phone calls and texts, lacking the structured detail needed to act on them (like photos or location).
There's no efficient way to assign a job to the right technician or track whether it's been completed on time.
The person who reported the issue is left in the dark, unsure if their request was even received, let alone being worked on.
How Warkflow Solves It
A smarter, automated way to get work done.
Simple Request Forms
Let users report issues from their phone, with mandatory fields for location, issue type, and photo uploads.
Automatic Dispatching
Route requests to the correct team or individual based on property, priority, or type of work.
Mobile-Friendly Views for Technicians
Field teams can see their queue, update job statuses, and upload "after" photos directly from their phone.
Live Status Updates
The original requester is automatically notified when the job is scheduled, in progress, and completed.
Reporting on Work Orders
Track common issues, team response times, and overall operational efficiency.
Feature Spotlight
The core capabilities that make it all possible.
Branded Forms
A professional, easy-to-use portal for your tenants or staff.
Stage-Based Workflows
Visually track every job from "Reported" to "Fixed."
Automatic Notifications
Keep requesters happy and informed without manual updates.
"We used to manage 100+ properties with a spreadsheet and a prayer. Warkflow gave us a real system. Our tenants love the automated updates."
Tom Franklin
Property Manager at Keystone Realty